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Customer Care
As the corneal surgery technology leader, we feel a responsibility to provide first-class service and support. Accordingly, we put the highest priority on customer care.
When service is needed in one of our partners, we provide it as quickly as possible.
Spare parts are delivered in the shortest possible time, and our Technical Service hotline can be reached 365 days a year, from 8:00 am. to 8:00 pm CET.
iVIS Technologies S.r.l.
Via Luigi Corsi, 50
74121 Taranto – ITALY
T: +39 (099) 779 1680
F: +39 (099) 779 7270
M: +39 348 343 8023
The high availability of our products is backed up by our fast, dependable service. A team of 10 specialists provides technical project planning, in-house service, on-site service, installations, upgrades, maintenance, and spare parts supply, taking into account individual user needs and processes.
Online services further ensure efficiency and flexibility. These include online evaluation of laser tests, assignment of treatment codes and remote maintenance.
We offer individually configured maintenance contracts for our users as well as our distributors.
Our distribution partners receive extensive technical trainings, ensuring the same high service standard for all users worldwide. IVIS engineers and technicians assist our distributors and partners worldwide, in finding individual solutions.
